Opti support

Email support@nlongvity.com. We reply within two working days.

Common questions

I did not get the confirmation email. Check spam and promotions. Emails come from no-reply@nlongvity.com. You can request a new one from the sign-in screen.

I forgot my password. Tap "Forgot password" on the sign-in screen. The reset link opens Opti directly; open it on the phone where Opti is installed.

Are my creatures saved? Yes. Everything lives on your account. Sign in on any phone and you see the same collection.

I bought Echo Shards but did not receive them. Keep the app open with a connection for a minute; purchases are confirmed by our server and then delivered. If they still do not appear, email us with the date and the store receipt.

Can money buy rare creatures? No. Shards buy only fixed items in the store. Real money never buys randomized creatures and never changes rarity odds. A Discovery Path (bought with shards) makes one chosen common or uncommon species more likely within its rarity tier for 7 days; the exact before and after chances are shown before you buy.

How do I report a player or an offensive name? Open their profile and tap the ••• button at the top right, then Report collector or Report name. To report a creature's name, open the creature and tap Report name. From the same ••• menu you can Block a player: neither of you can see the other afterwards, and you can unblock them any time in Settings → Blocked collectors. Or email us.

How do I delete my account? In the app: World tab → Settings → Delete my account. More: https://nlongvity.com/opti/delete-account

Who can play? Opti is for adults, 18 and older.

Opti support

Common questions

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