Delete Your MAXIMIZE Account

Last updated: October 9, 2026

You have the right to delete your MAXIMIZE account at any time. This page describes how, what happens, and what to expect.

This page satisfies App Store Review Guideline 5.1.1(v) requiring an in-app account deletion option, and exists in compliance with the right to erasure under Article 17 GDPR (the "right to be forgotten") and the right to withdraw consent under Article 7(3) GDPR.

Deletion is immediate: there is no waiting period and no email is required. Everything stored in your MAXIMIZE account is permanently deleted within minutes, and the data on your phone is cleared too.

How to delete your account

In the MAXIMIZE app:

1. Open MAXIMIZE
2. Go to Settings → Privacy & Security → Delete my account and data
3. Read the confirmation and tap Delete everything

The deletion runs immediately. You will be signed out, your account will become inaccessible, and the app's data on your phone is cleared.

You may want to use Settings → Privacy & Security → Export before deleting, to receive a copy of your data as JSON per Article 20 GDPR (right to data portability). "Export data on this phone" works offline; "Export account data" builds a file from the server and gives you a signed download link that is valid for 15 minutes. The file itself is deleted after 24 hours.

By email:

If you cannot access the app, email privacy@nlongvity.com from the email address associated with your account, with the subject line "Account Deletion Request."

We will verify your identity and process the deletion within 30 days, per Article 12 GDPR.

What gets deleted

From our servers (within minutes)

• Account information (email address, the Sign in with Apple or Google identifier, and any name Apple or Google passed on)
• Profile and goals (birth year, sex, height, weight, experience, goals, schedule, equipment, injuries or limits, mode)
• All workouts, sets and loads, check-ins, sleep entries, body weight entries, plan outcomes and preferences
• All synced Apple Health daily summaries
• All coach conversations and research requests (there is no separate button to clear coach history; deleting the account is how it is removed)
• The link between your account and your App Store subscription: your account identifier is removed from the subscription record (see "What is NOT deleted" for what remains)
• Any export files still held for you
• Notification preferences and consent records
• Your record at RevenueCat, our purchase-validation processor (your account identifier and the subscription status linked to it)

Where possible, your Sign in with Apple grant is revoked with Apple as part of the deletion, so MAXIMIZE no longer appears under your Apple ID. Revocation needs the credential Apple gave us when you signed in; if it is missing or Apple cannot be reached, the deletion still goes ahead and you can remove MAXIMIZE yourself in iOS Settings → your name → Sign-In & Security → Sign in with Apple. Deleted data drops out of our hosting provider's backups typically within 30 days.

From your device

When you delete your account in-app, MAXIMIZE also clears the app's private storage on your phone, containing:

• Your profile, goals, schedule and today's plan
• All check-ins, workouts and sleep entries
• Your session token in the iOS Keychain

If you use MAXIMIZE without an account, your data exists only on your phone: Settings → Privacy & Security → Erase data on this phone deletes it.

If you uninstall the app without deleting your account first, on-device data is removed automatically by your operating system per its uninstall behavior, but your account and its synced records remain on our servers until you delete the account. To be certain, delete in-app first.

From AI providers

Coach replies are generated in real time by our AI provider (Anthropic) from your message, the last eight turns of the thread and a small allow-listed context. Your conversations are stored in your MAXIMIZE account, which is deleted as above. Under Anthropic's commercial terms your data is not used to train their models; Anthropic may retain request inputs and outputs for a limited period for abuse monitoring, after which they are deleted. Requests are sent by our server without your account identifier, so nothing held by Anthropic can be tied back to your MAXIMIZE account after deletion.

What is NOT deleted

Apple Health data: MAXIMIZE reads from Apple Health (read-only) but does not control it, and never wrote anything there. To remove data from Apple Health, open Apple Health → Browse → the data type in question → manage from there.

Calendar: MAXIMIZE only ever read your calendar on the device; nothing was stored, so nothing needs deleting. Revoke the permission in iOS Settings if you wish.

Exports you have already downloaded or shared: JSON files you have saved or sent elsewhere are outside our control. Manage these copies yourself.

App Store subscription record: If you had a MAXIMIZE Pro subscription, the record Apple's servers sent us about it — transaction identifiers, the product, its status and the store environment — is kept with your account identifier removed, unlinked from any profile. It is needed to handle renewals and refunds that Apple may still process for that subscription, and for our bookkeeping obligations under the Norwegian Bookkeeping Act (bokføringsloven). It contains no name, email address or health data. Apple, as the seller, keeps its own purchase history under your Apple ID.

Audit records: A record that a deletion took place, identifying you only by account identifier, is retained to demonstrate GDPR compliance under the accountability principle (Article 5(2)) and purged after 12 months.

Shared research topics: Evidence topics are stored de-identified, under a title derived from the keywords in the question, and the claims in them are shared between users. They are not linked to your account and are not deleted with it. Your own research requests — the questions you asked — are deleted.

Legal hold: If we are subject to a legal hold or active dispute involving your data, deletion may be deferred until the legal matter is resolved. We will inform you if this applies.

Subscription cancellation

Account deletion does not automatically cancel a MAXIMIZE Pro subscription, because subscriptions are billed and managed by Apple, not by us. To cancel:

• Apple App Store subscription: iOS Settings → your name → Subscriptions → Maximize Performance → Cancel Subscription

Subscription continues to the end of the paid period unless you cancel separately. Refunds for unused time are requested from Apple at reportaproblem.apple.com and decided by Apple under its policies, not by Nlongvity.

Timeline summary

Reversibility

Account deletion is irreversible. Once deleted, your training history, check-ins, sleep entries, plans and coach conversations cannot be recovered.

If you may want to return to MAXIMIZE later but want time away from the app, consider:

• Exporting your data first via Settings → Privacy & Security → Export
• Turning off health sync in Settings → Apple Health & Calendar, or revoking Apple Health access in iOS Settings, which stops health data leaving your phone without deleting anything
• Turning off Allow AI answers in Settings → Privacy & Security, which stops anything being sent to our AI provider; the coach and research then ask again before they answer
• Or simply signing out without deleting — you can sign back in later with your data intact

Questions or problems

If you encounter any issue deleting your account, or if you do not receive confirmation within 30 days of an email request:

privacy@nlongvity.com

You also have the right to lodge a complaint with the Norwegian Data Protection Authority:

Datatilsynet
Postboks 458 Sentrum
0105 Oslo, Norway
www.datatilsynet.no